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Healthcare Insights

Browse our library of strategic healthcare insights, gain a deeper understanding of Clarity, and learn more about what we're doing to stay ahead of the curve.

7 Member Engagement Strategies for Health Plans
September 25, 2019
Why are so many health plans investigating member engagement strategies? Google “customer engagement,” and you’ll get over 400 million hits. Forbes says, “Customer engagement is the direct route to every important business objective,” and a perusal of C-Suite-focused publications and websites shows that across industries, business leaders, and particularly those in the healthcare sector, agree. […]
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Healthcare Compliance Issues in Keeping Member Data Safe
August 5, 2019
It’s a perennial joke based on an uncomfortable truth: hospital gowns often leave exposed things we’d prefer to keep private. So, healthcare consumers can be excused for approaching the new era of digitized health records and electronic communications with health plans with some trepidation. Their concern is well-founded. Protected Health Information (PHI) and Personally identifiable […]
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Baby Boomers Drive Health Plan Innovation
July 1, 2019
The long-anticipated flood of Baby Boomers into the Medicare market is underway and health plans are benefiting in the short term from the influx of new members to Medicare Advantage plans. But more aggressive health plan innovation will be necessary to meet the needs and expectations of these digitally savvy “silver surfers” and to develop […]
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Making Sense of Digital Healthcare Trends
June 3, 2019
Digital healthcare trends have thus far been a mixed blessing for health plans. While migrating the many communications pieces sent to members from print and snail mail to digital represented a huge cost saving opportunity, the realities of the infrastructure changes needed to support this transformation have slowed the pace of adoption for payers. But […]
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