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Category: Healthcare Trends

For Medicare Advantage Plans, Member Communication is a Map to the Star Ratings
October 31, 2019
For Medicare Advantage plans, member communication and engagement are key to high marks in the Centers for Medicaid and Medicare Services’ (CMS) 5-Star rating system and to securing member retention year over year. However, member satisfaction with plan communications has recently taken a dive, putting current high plan ratings at risk. With a new crop […]
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Making Sense of Digital Healthcare Trends
June 3, 2019
Digital healthcare trends have thus far been a mixed blessing for health plans. While migrating the many communications pieces sent to members from print and snail mail to digital represented a huge cost saving opportunity, the realities of the infrastructure changes needed to support this transformation have slowed the pace of adoption for payers. But […]
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