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Category: Healthcare Trends

The Medicare Advantage Switch Hit
January 13, 2020
From the concept’s first introduction in the 1970s, the private coverage version of Medicare, Medicare Advantage, has continually evolved in response to demographic, political, and market forces. Today, payers offering Medicare Advantage plans face a variety of new challenges, and that’s without considering the potential disruptions to the market from the 2020 election or legal […]
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For Medicare Advantage Plans, Member Communication is a Map to the Star Ratings
October 31, 2019
For Medicare Advantage plans, member communication and engagement are key to high marks in the Centers for Medicaid and Medicare Services’ (CMS) 5-Star rating system and to securing member retention year over year. However, member satisfaction with plan communications has recently taken a dive, putting current high plan ratings at risk. With a new crop […]
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Making Sense of Digital Healthcare Trends
June 3, 2019
Digital healthcare trends have thus far been a mixed blessing for health plans. While migrating the many communications pieces sent to members from print and snail mail to digital represented a huge cost saving opportunity, the realities of the infrastructure changes needed to support this transformation have slowed the pace of adoption for payers. But […]
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