Effective communication with members is crucial for health plans. When communication follows best practices, it builds trust, increases engagement, and ensures that members get the information they need. However, there are common mistakes that health plans should avoid to achieve meaningful and engaging communication.
In this guide, we provide a practical checklist of 10 common healthcare communication mistakes to avoid—and what to do instead. Use this checklist as a helpful tool to craft stellar communications that inform and effectively engage members across all channels.
