Healthcare Insights

Browse our library of strategic healthcare insights, gain a deeper understanding of Clarity, and learn more about what we’re doing to stay ahead of the curve. View our healthcare business news to see how we’re simplifying healthcare communications.

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Harvesting Membership Analytics To Power Better Engagement

October 16, 2023

All health plans have strategic goals in common: improved health outcomes, lower costs, higher retention, and increased satisfaction. What those goals have in common is the central role member engagement must play. That makes understanding what engages your membership – and executing strategies to capture that engagement – mission-critical skill sets. Across the industry, the [...]

Health Plan Alliance Insider Summit 2023

Health Plan Alliance Insider Summit 2023

August 29-30, 2023 | Irving, Texas

August 24, 2023

The 2023 Insider Summit offers an unparalleled networking and collaborative experience designed exclusively for CEOs and C-level strategic executives who are part of the Alliance Insider community. This meeting brings payer solution provider executives together with regional health plan industry leaders for candid conversations about the current healthcare market, health plans' strategic priorities and how […]

Think Regulated Documents Can’t Drive Engagement? Think Again!

August 11, 2023

In the realm of healthcare, extensive quantities of regulated and mandatory communications are regularly dispatched to members by healthcare payers. These communications include the distribution of Annual Notice of Change (ANOC) documents and 1095-B forms on a yearly basis, along with Explanation of Benefits (EOBs), invoices, letters, and provider directories, which are sent throughout the [...]

Member Engagement Case Study Webinar

Member Engagement Case Studies and Insights

July 15, 2023

In today's competitive healthcare payer landscape, understanding what engages your membership – and executing strategies to capture that engagement – are critical skill sets. Health plans that understand and effectively engage their members are more likely to see improved health outcomes, lower costs, higher retention, and increased satisfaction. But what strategies and tactics actually work [...]

regulatory document engagement

Using Regulatory Communications To Drive Engagement

April 27, 2023

Whether it's the yearly distribution of ANOCs and 1095-Bs or the ongoing delivery of EOBs, invoices, and letters, healthcare payers send a tremendous volume of regulated and required communications to their members and spend billions of dollars to do so. For decades, plans have been satisfied if these complex documents met compliance requirements and were [...]

The Business Case for Member Engagement

March 7, 2023

Engagement has long been a priority for health plans as a measure to reduce the risk and cost of member attrition. More recently, it has become mission critical due to changes in how consumers and government agencies evaluate plan care and service performance. Namely, the Centers for Medicare and Medicaid Services (CMS) measures how well Medicare plans perform […]