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All health plans have strategic goals in common: improved health outcomes, lower costs, higher retention, and increased satisfaction. What those goals have in common is the central role member engagement must play. That makes understanding what engages your membership – and executing strategies to capture that engagement – mission-critical skill sets. Across the industry, the [...]
The 2023 Insider Summit offers an unparalleled networking and collaborative experience designed exclusively for CEOs and C-level strategic executives who are part of the Alliance Insider community. This meeting brings payer solution provider executives together with regional health plan industry leaders for candid conversations about the current healthcare market, health plans' strategic priorities and how […]
In the realm of healthcare, extensive quantities of regulated and mandatory communications are regularly dispatched to members by healthcare payers. These communications include the distribution of Annual Notice of Change (ANOC) documents and 1095-B forms on a yearly basis, along with Explanation of Benefits (EOBs), invoices, letters, and provider directories, which are sent throughout the [...]
In today's competitive healthcare payer landscape, understanding what engages your membership – and executing strategies to capture that engagement – are critical skill sets. Health plans that understand and effectively engage their members are more likely to see improved health outcomes, lower costs, higher retention, and increased satisfaction. But what strategies and tactics actually work [...]
Whether it's the yearly distribution of ANOCs and 1095-Bs or the ongoing delivery of EOBs, invoices, and letters, healthcare payers send a tremendous volume of regulated and required communications to their members and spend billions of dollars to do so. For decades, plans have been satisfied if these complex documents met compliance requirements and were [...]
Engagement has long been a priority for health plans as a measure to reduce the risk and cost of member attrition. More recently, it has become mission critical due to changes in how consumers and government agencies evaluate plan care and service performance. Namely, the Centers for Medicare and Medicaid Services (CMS) measures how well Medicare plans perform […]
