Executive Leadership
Sean Rotermund is the founder and vice chairman of Clarity Software Solutions and has piloted the company’s emergence from startup to the market leader in healthcare communications. Since 2007 the company has seen explosive year over year growth in revenue, client base, and staffing, earning Clarity a rank in Inc. Magazine's annual Inc. 5000 list of fastest-growing private companies for seven years. They have also been recognized by Deloitte’s Fast 500 for four consecutive years and the Marcum Tech Top 40 for the last seven years. Additionally, Clarity was recognized as a Red Herring Top 100 North America Winner in 2016.
Sean’s people first philosophy is deeply rooted in his company. He relies on over 20 years of industry experience to drive Clarity's rapid growth while maintaining the core values upon which the company was founded. Those core values center on a passion to exceed customer expectations all the time and have resulted in tremendous loyalty and referral growth.
While focusing on the business, he never loses sight of Clarity’s social responsibility. Clarity for Charity has supported dozens of causes and nonprofit organizations along the Connecticut shoreline since 2011.
Most recently, Sean was named a finalist by Ernst & Young for the Entrepreneur Of The Year® 2018 Award in the New York region and while it was his name on the award, he believes he could not have been nominated without a dedicated and exceptional team. He is also very proud Clarity has been consistently recognized as one of the ‘Best Places to Work in CT’ and continues to strive to earn this award every year.
Sean holds a Bachelor of Science from Bentley University.
Steve joined Clarity in January of 2008 after a decade inside the national healthcare and insurance business marketplace. His success with new product development and marketing strategies for membership enrollment and retention have been instrumental in bringing Clarity to the industry-leading position it holds today. His impact on the company is best measured by our phenomenal sales growth and positive retention rates. Clarity most recently scored a NPS® score of 49 which outpaces both the healthcare and software industry averages and underscores Clarity’s commitment to client satisfaction.
Steve was most recently the chief operating officer at Clarity and has spearheaded numerous initiatives: developing successful print-on-demand programs, streamlining marketing communications, developing modern, cost-effective solutions to replace inefficient legacy documentation methods, and ultimately, creating both an enhanced member and client experience.
In 2020, he was promoted to president & chief executive officer and now oversees all aspects of Clarity’s business, focusing on continued growth, exceptional client service and product innovation.
Steve holds a Bachelor of Arts from the University of Richmond.
Brian joined Clarity Software Solutions in November of 2007. Under Brian's direction, the Clarity application platform was designed from the bottom up to be easily maintainable, configurable and scalable. For two decades, Brian has demonstrated success in assembling and motivating talented technical teams, employing advanced technologies, and creating extremely successful application platforms.
At Clarity, Brian supports the teams responsible for design, development and maintenance of information systems including system architecture, client facing applications, web development, and database management. Prior to Clarity, Brian held high-level positions in the print-on-demand solution and insurance marketplaces. Brian has also worked as a systems architect and provided technical direction to large teams on the appropriate use of advanced technologies such as object-oriented programming, web development, artificial intelligence, and machine learning.
While employed by Aetna, Brian designed, coded and led the team that created MedQuery™. MedQuery™ was Aetna's flagship application that used expert systems technology to optimize medical utilization. MedQuery™ was awarded a patent (5,517,405) in 1996 and Brian was listed as an inventor.
Brian holds a Bachelor of Science from Southern Connecticut State University.
Sarah joined Clarity in August of 2015 after working for a number of years in the power generation and utility industry within a variety of roles after beginning her career in public accounting. As Clarity’s chief accounting officer, she oversees all accounting functions such as financial statements, internal controls, and cost control with a strong focus on regulatory compliance. She also collaborates with the leadership team to develop financial strategies.
Sarah previously served as the vice president and controller at EquiPower Resources Corp., a private equity owned power generation portfolio company. At EquiPower, she was responsible for managing the company’s accounting function including the monthly, quarterly and annual close processes, technical accounting research, designing and implementing effective internal controls, establishing and maintaining the accuracy of financial reporting and managing the tax and treasury functions. Prior to EquiPower, Sarah held various management roles all of which focused on accounting, internal controls and financial reporting.
Sarah is a CPA and has a Bachelor of Science in Business Administration with a concentration in Accounting and a minor in Computer Information Systems from Bryant University.
Rob joined Clarity in September 2019, bringing over 20 years of experience as a chief technology officer developing solutions for the finance, sales & marketing, healthcare, Internet, manufacturing, R&D, and aerospace industries. Throughout his career, he has led teams in designing and delivering innovative, cost-effective, secure and high-performance IT infrastructure and applications.
Most recently, Rob was the chief technology officer / chief information security officer at Cyrus Capital Partners where he oversaw the design, deployment and monitoring of all information security systems, policies, and procedures. Highlights of his time at Cyrus include transforming a rudimentary cybersecurity system into a state-of-the-art platform with over $4 billion under management and moving a production infrastructure to a public cloud, reducing costs for the company by 50%. As our chief technology officer, Rob oversees the architecture and design of Clarity’s platform, as well as software development, infrastructure, and security.
He holds a Bachelor of Science from the University of Bridgeport.
Scott Rotermund is the co-founder of Welltok and most recently served as the company’s chief growth officer. Welltok is a data-driven, enterprise SaaS company that delivers the healthcare industry’s leading consumer activation platform. During his time there, he drove new strategic partnerships and forged collaborations with the most innovative health organizations.
In 2020, Scott joined Clarity as their chief strategy & innovation officer overseeing Clarity’s product development, strategy, and training efforts. He brings more than 25 years of deep healthcare knowledge. Prior to co-founding Welltok, Scott was a co-owner and led all sales for PSI, a healthcare services company acquired by Metavante Corporation in 2003. Following the acquisition, Scott served as vice president of sales for the Metavante Healthcare Solutions Group.
Scott holds a Bachelor of Science degree from the University of New Hampshire’s Peter T. Paul College of Business and Economics.
Scott joined Clarity in 2021 with over 25 years of experience in health care finance, financial services and the insurance sector. As chief financial officer, he oversees all finance, human resources, and legal activity, and works closely with the Board of Directors and management team to drive the company’s value creation plan. Prior to joining Clarity, he was the senior vice president and chief financial officer for Aetna where he led the Aetna business unit’s finance team and was responsible for actuarial valuation, service pricing, medical economics, planning and forecasting, business performance, and finance/underwriting/actuarial talent development programs. During his time with Aetna he was also the chief financial officer of the Consumer Health & Services (CH&S) business and worked with the management team to achieve its strategy to transform health care through personalized consumer experiences, innovative provider models, and analytics that drive improved health outcomes.
Scott also served as the chief financial officer of Fallon Health, a nationally recognized not-for-profit health maintenance organization based in Worcester, MA. While at Fallon, Scott worked as part of the management team serving members across products including Commercial, Medicare, Medicaid, Dual-Eligible and Programs for All-Inclusive Care for the Elderly (PACE). Fallon’s focus was servicing complex, unstable and frail members with unique provider relationships and differentiated models of care. Prior to Fallon, Scott served in leadership roles at UnitedHealth Group serving as the chief accounting officer & controller of the Uniprise segment supporting the National Account business. He began his career as a certified public accountant at PricewaterhouseCoopers.
Scott also serves as a strategic advisor for Altimetrik, an end-to-end technology transformation company leveraging practitioners to allow companies to be more agile, technology enabled, digitized and empowered with actionable data.
He holds a Bachelor of Science from Saint Michael’s College.
Kathy joined the Clarity team in July 2011 as the director of client engagement bringing her experience in digital publishing and enterprise content management from The McGraw-Hill Companies. Her efforts for those companies resulted in more efficient content creation methods, work-flow processes, and product development and delivery opportunities.
As the senior vice president of technology operations, Kathy oversees teams for sales engineering, client implementations, client maintenance, project management, quality assurance, and client experience. Additionally, she is responsible for governance, performance management, schedule management, risk, issue, scope management, resource management, and communications management of the company’s client facing initiatives.
Kathy is a graduate of Columbia University – School of Engineering and Applied Science where she earned a Bachelor of Science in Engineering and Management Systems. She is also a graduate of Providence College and holds a Bachelor of Science in Engineering and Physics Systems.
Amy joined the Clarity team in January 2014 as the director of human resources with a focus on enhancing the human resources foundation within the company. Prior to her arrival, she was the director of human resources for the Town of Madison where she spent three years responsible for recruitment, on-boarding, benefits, employee relations, compensation, classifications, and she negotiated five union contracts.
As Clarity’s vice president of human resources, she leads the teams that support the Clarity employees with payroll, benefits, recruitment, and administrative support. Additionally, she is responsible for Clarity’s community outreach division: Clarity for Charity.
Amy is a graduate of Western Michigan University and holds a Bachelor of Science in Social Psychology. She has spent over 25 years in human resources; the majority of her career has been in the healthcare field.
Steve joined Clarity in 2009 after working most recently in software engineering at Metavante. As the vice president of integration, Steve is responsible for the technology integration strategy for the Clarity platform and portfolio of applications. In this collaborative role, Steve oversees the technical integration of all product, service, and platform development functions.
He holds a Bachelor of Science in Electrical Engineering from the University of Connecticut.
When Jonathan joined Clarity in 2011 as a business analyst, he already had several years of experience in managing client implementations in the healthcare industry and had worked as an analyst with a UnitedHealth Group company business unit specializing in health care data warehousing and reporting.
As the vice president of technology implementation, Jonathan is responsible for facilitating open and effective communication across Clarity teams to support application implementations and maintenance. His team works in implementations, client experience, post-production maintenance, service requests, break-fix, and internal efficiency projects. Technology Implementation is dedicated to client-facing and efficiency projects.
Jonathan has a Bachelor of Arts in Sociology with a minor in English from Quinnipiac University.
Drew joined Clarity in 2020 with 15 years of member engagement and healthcare strategy experience. Prior to joining Clarity, Drew was a director of innovation consulting at Healthbox, Inc, a HIMSS company. In this role Drew advised innovation departments within traditional healthcare organizations on strategy, product development, and go-to-market planning for employee developed innovations.
Prior to Healthbox, Drew served in both an executive account management, as well as strategic product management role at Welltok. During his time there he developed at-risk employer and national carrier member platform strategies. Drew began his career in provider strategy consulting at Sg2 Healthcare Intelligence in Chicago, Illinois. In his role as vice president of product innovation he is helping bridge the opportunity between our clients' engagement goals and Clarity’s suite of Accelerate Member Engagement (AME) fueled products.
Drew is a graduate of Texas Christian University with a degree in Entrepreneurial Management.
Sharon joined the Clarity team in August 2013 as an operations business analyst. Prior to joining Clarity, she was a controller at an IT consulting firm, previously known as Command Systems and before that, an auditor for Ernst & Young. Through these experiences, Sharon gained valuable business knowledge in areas such as team work, analytics, problem solving, process and procedures.
As director of data analytics, Sharon’s primary responsibility is leading the data analytics and data warehousing departments, overseeing all activities and ensuring the departments alignment with the business’s vision and objectives. Her team is responsible for the information and data that is utilized for Business Intelligence, creating various KPIs to help drive better business decisions and providing flexible and scalable analytics capabilities.
Sharon has a Bachelor of Science degree in Economics from Bates College and a Master of Science degree in Professional Accounting from the University of Hartford.
Mary joined Clarity in May 2011 as a client experience manager bringing over 14 years of account management experience in business communication. In June of 2018, she was promoted to the director of client experience after excelling in her existing leadership role.
As the director of client experience, Mary manages our client account analyst and client experience specialist teams focused on providing strategic support to numerous health plan clients throughout the U.S. She leads the client experience team in building long lasting partnerships with every client while overseeing the day-to-day operations of the team.
Prior to joining Clarity, Mary worked for RR Donnelley in an account management role supporting the sales team. She was primarily responsible for maintaining strong client relationships and worked closely with the technical and production teams to ensure her clients’ expectations were met.
Mary is a graduate of the Northeastern University and holds a Bachelor of Science degree in Education.
Alex has over 17 years of experience working in technology organizations throughout various industries including HR BPO, banking, and healthcare. He joined Clarity in 2013 as a business analyst and quickly demonstrated an aptitude for leading and delivering software projects, ranging from client implementations to new product development. In recent years, Alex has focused on bridging the gap between sales and implementation, leading several teams within Clarity including sales engineering, client implementation, and now sales operations. As the senior director of sales operations, Alex represents the interests of the Sales team across the organization and is also responsible for the sales technology suite, sales processes, key sales KPIs and reporting, and sales enablement.
Alex has a Bachelor of Science in Business Administration, Magna Cum Laude from Bryant University with a concentration in computer information systems and a minor in psychology.
Michael jumped right in when he joined us in 2016, optimizing existing systems and designing next-generation platforms while maintaining Clarity’s build and release toolchain. Applying the hands-on knowledge from his 15-year tenure at IBM, he brought his experience with software architecture, automated test strategies, and CI/CD pipelines in support of Enterprise level SAAS offerings.
As a director, Michael is responsible for the coordination of software, infrastructure, security, and operations to continually improve Clarity’s platform and processes through the adoption of new technologies and industry standard best practices.
Michael has a BS in Management Information Systems from Worcester Polytechnic Institute.
When Caroline joined Clarity in September 2014, she already had over ten years’ experience in the technology space, including as a program manager at Tangoe from their early startup stages in 2003 through their first public offering in 2011. She began her journey at Clarity as a production support manager, assigning resources and managing the internal ticketing system. In 2016, Caroline was promoted to production support and release manager, tasked with managing internal work while aligning with vital protocols.
After transitioning to a compliance and release manager, Caroline was promoted to director in early 2019. In that role she oversees and develops the compliance program at Clarity by internally educating and enforcing industry policies and procedures, as well as partnering with clients to ensure we collectively maintain a high standard of ethical and compliant business practices.
Susanne joined Clarity in 2008 as an implementation team lead with over a decade of experience in the healthcare communications industry. Prior to joining the Clarity team, she worked for Printing for Systems, Inc. (later purchased and named Metavante) for over ten years where she earned her role as a senior implementation business analyst.
As the director of technology operations integration at Clarity, Susanne is responsible for governance, performance management, schedule management, risk, issue, scope management, resource management, and communications management of the company’s Implementation initiatives. She provides leadership and sets direction for business process analysis and design, project execution and deployment planning, and training development.
Susanne holds a Bachelor of Arts degree in Literature from American University in Washington, DC.
Joël joined Clarity in 2017 as a software manager. Before joining the team, she worked at the Air Force Network PMO from Hanscom AFB as an infrastructure project manager. Additionally, she was a US Naval Surface Warfare Officer aboard the USS McCampbell and USS Nimitz. For a couple years, she took a break from her career to live in Riyadh, Saudi Arabia with her husband and three sons before moving to Connecticut and joining the Clarity team.
As director of software engineering, Joël oversees a team of technical team leads and coordinates software resources for internal projects. She oversees Clarity’s software contractors, and provides plans and leads initiatives for software budgets, training, and leadership development. Joël works to ensure the Software team delivers on Clarity’s technology initiatives, using the best software development practices while coordinating closely with other internal teams and customers.
She holds a Bachelor of Arts from Villanova University in English and an M.B.A. from The Darden School of Business at the University of Virginia.
Board of Directors
Sean Rotermund is the founder and vice chairman of Clarity Software Solutions and has piloted the company’s emergence from startup to the market leader in healthcare communications. Since 2007 the company has seen explosive year over year growth in revenue, client base, and staffing, earning Clarity a rank in Inc. Magazine's annual Inc. 5000 list of fastest-growing private companies for seven years. They have also been recognized by Deloitte’s Fast 500 for four consecutive years and the Marcum Tech Top 40 for the last seven years. Additionally, Clarity was recognized as a Red Herring Top 100 North America Winner in 2016.
Sean’s people first philosophy is deeply rooted in his company. He relies on over 20 years of industry experience to drive Clarity's rapid growth while maintaining the core values upon which the company was founded. Those core values center on a passion to exceed customer expectations all the time and have resulted in tremendous loyalty and referral growth.
While focusing on the business, he never loses sight of Clarity’s social responsibility. Clarity for Charity has supported dozens of causes and nonprofit organizations along the Connecticut shoreline since 2011.
Most recently, Sean was named a finalist by Ernst & Young for the Entrepreneur Of The Year® 2018 Award in the New York region and while it was his name on the award, he believes he could not have been nominated without a dedicated and exceptional team. He is also very proud Clarity has been consistently recognized as one of the ‘Best Places to Work in CT’ and continues to strive to earn this award every year.
Sean holds a Bachelor of Science from Bentley University.
Steve joined Clarity in January of 2008 after a decade inside the national healthcare and insurance business marketplace. His success with new product development and marketing strategies for membership enrollment and retention have been instrumental in bringing Clarity to the industry-leading position it holds today. His impact on the company is best measured by our phenomenal sales growth and positive retention rates. Clarity most recently scored a NPS® score of 49 which outpaces both the healthcare and software industry averages and underscores Clarity’s commitment to client satisfaction.
Steve was most recently the chief operating officer at Clarity and has spearheaded numerous initiatives: developing successful print-on-demand programs, streamlining marketing communications, developing modern, cost-effective solutions to replace inefficient legacy documentation methods, and ultimately, creating both an enhanced member and client experience.
In 2020, he was promoted to president & chief executive officer and now oversees all aspects of Clarity’s business, focusing on continued growth, exceptional client service and product innovation.
Steve holds a Bachelor of Arts from the University of Richmond.
Scott Rotermund is the co-founder of Welltok and most recently served as the company’s chief growth officer. Welltok is a data-driven, enterprise SaaS company that delivers the healthcare industry’s leading consumer activation platform. During his time there, he drove new strategic partnerships and forged collaborations with the most innovative health organizations.
In 2020, Scott joined Clarity as their chief strategy & innovation officer overseeing Clarity’s product development, strategy, and training efforts. He brings more than 25 years of deep healthcare knowledge. Prior to co-founding Welltok, Scott was a co-owner and led all sales for PSI, a healthcare services company acquired by Metavante Corporation in 2003. Following the acquisition, Scott served as vice president of sales for the Metavante Healthcare Solutions Group.
Scott holds a Bachelor of Science degree from the University of New Hampshire’s Peter T. Paul College of Business and Economics.
Alexander Roso is a Vice President of Morgan Stanley and is based in New York. Mr. Roso joined Morgan Stanley in 2011 and has been a member of Morgan Stanley Capital Partners (MSCP) since 2013. He previously worked as an Analyst in the M&A Group of the Firm's Investment Banking Division in Australia. He currently serves on the board of directors of Clarity Software. Mr. Roso holds a Bachelor of Commerce (Finance) and a Bachelor of Laws (LLB) from the University of Melbourne.
Dave is a seasoned operations and technology executive, board member and advisor with broad experience in transforming the performance of companies to achieve significant growth and profitability. Dave is known for leading teams to scale companies for growth through talent selection and development, process engineering and automation. He has many experiences in improving underperforming assets and addressing service and quality performance issues. He has worked to move companies in digital transformation by enhancing data acquisition and analytics capabilities and introducing new workforce models.
Prior to forming his consulting firm, Dave held executive positions as COO at Cotiviti; SVP Marketing, Business & Product Development at DST; COO at Amisys-Synertech; Managing Partner for Government Services at First Consulting Group; and many executive & operational roles during his tenure at CIGNA Healthcare. In his roles, Dave has been active in mergers & acquisitions, sales of companies, and public offerings. Dave is a graduate of Bates College.
Jim Howland is a Managing Director with Morgan Stanley Capital Partners (MSCP), and has served as Clarity’s Chairman since MSCP’s investment in January 2019. Jim also serves as Chairman of the Board of Project Management Academy, Smile America Partners, 24 - Seven, and Cadence Education. He previously served as Chairman of the Board of EmployBridge, CoAdvantage, Access Cash and Learning Care Group and as Director of Zenith.
Prior to joining Morgan Stanley, Jim was President of Dun & Bradstreet’s International Business and was CEO of Edison Schools Educational Services Group and Regus Business Centers, Americas. Earlier in his career, Jim served as President of the American Express International Merchant Services business based out of London and as Senior Engagement Manager with McKinsey & Company in their Financial Services practice.
Jim holds a B.A., magna cum laude, from Bucknell University and an MBA from the Stanford University Graduate School of Business.
Steven Rodgers is a Partner of Morgan Stanley Capital Partners (MSCP). He is based in New York and has 22 years of investing experience.
Mr. Rodgers joined Morgan Stanley in 2018 from J.H. Whitney Capital Partners, where he was a Senior Managing Director focusing on private equity investments. At Whitney Mr. Rodgers was a member of the Investment Committee and led the firm’s healthcare investing activities. Mr. Rodgers was a Managing Partner at the Riverside Company, a global private equity firm, where he led the firm’s efforts to invest in public companies utilizing a private equity approach. He was also a financial analyst at Alex. Brown & Sons Incorporated.
Mr. Rodgers serves on the board of directors of Ovation Fertility, Aveanna Healthcare, 3B Scientific and Clarity Software and previously served on the board of directors of a number of other healthcare companies, including Amisys Synertech, Herbalife, Patient Keeper, and Symbion. Mr. Rodgers graduated, cum laude, from Dartmouth College, and holds an MBA from The Stanford University Graduate School of Business.