Sean Rotermund is the Founder and CEO of Clarity Software Solutions and has piloted the company’s emergence from startup to the market leader in healthcare communications. Clarity has earned a rank in Inc. Magazine's annual Inc. 5000 list of fastest-growing private companies for six consecutive years, a distinction less than 10% of nominees achieve. Since 2007 the company has seen explosive year over year growth in revenue, client base, and staffing. They have also been recognized by Deloitte’s Fast 500 for 4 consecutive years and the Marcum Tech Top 40 for the last 6 years. Additionally, Clarity was recognized as a Red Herring Top 100 North America Winner in 2016.
Sean’s people first philosophy is deeply rooted in his company. He relies on over 20 years of industry experience to drive Clarity's rapid growth while maintaining the core values upon which the company was founded. Those core values center on a passion to exceed customer expectations all the time and have resulted in tremendous loyalty and referral growth.
While focusing on the business, he never loses sight of Clarity’s social responsibility. Clarity for Charity has supported dozens of causes and nonprofit organizations along the Connecticut shoreline since 2011.
Most recently, Sean was named a finalist by Ernst & Young for the Entrepreneur Of The Year® 2018 Award in the New York region and while it was his name on the award, he believes he could not have been nominated without a dedicated and exceptional team. He is also very proud Clarity has been consistently recognized as one of the ‘Best Places to Work in CT’ and continues to strive to earn this award every year.
Sean holds a Bachelor of Science from Bentley University.
Steve joined Clarity in January of 2008 after a decade inside the national healthcare and insurance business marketplace. His success with new product development and marketing strategies for membership enrollment and retention have been instrumental in bringing Clarity to the industry-leading position it holds today. His impact on the company is best measured by our phenomenal sales growth and positive retention rates.
Steve spearheads numerous initiatives: developing successful print-on-demand programs, streamlining marketing communications, developing modern, cost-effective solutions to replace inefficient legacy documentation methods, and ultimately, creating both an enhanced member and client experience. He skillfully manages the teams responsible for sales, marketing, relationship management, client engagement, and national account management by applying his extensive marketing and operations background.
Steve holds a Bachelor of Arts from the University of Richmond.
Brian joined Clarity Software Solutions in November of 2007. Under Brian's direction, the Clarity application platform was designed from the bottom up to be easily maintainable, configurable and scalable. For two decades, Brian has demonstrated success in assembling and motivating talented technical teams, employing advanced technologies, and creating extremely successful application platforms.
At Clarity, Brian supports the teams responsible for design, development and maintenance of information systems including system architecture, client facing applications, web development, and database management. Prior to Clarity, Brian held high-level positions in the print-on-demand solution and insurance marketplaces. Brian has also worked as a systems architect and provided technical direction to large teams on the appropriate use of advanced technologies such as object-oriented programming, web development, artificial intelligence, and machine learning.
While employed by Aetna, Brian designed, coded and led the team that created MedQuery™. MedQuery™ was Aetna's flagship application that used expert systems technology to optimize medical utilization. MedQuery™ was awarded a patent (5,517,405) in 1996 and Brian was listed as an inventor.
Brian holds a Bachelor of Science from Southern Connecticut State University.
Dan joined the Clarity team in November 2011 with over two decades of proven leadership experience. His strengths and experience are instrumental in keeping Clarity relevant and a leader in the marketplace.
As chief compliance and security officer, Dan provides direction and guidance on strategy, decision-making and goal attainment for project management, quality assurance, information systems and security, development operations, and vendor management. His collaborative approach, one of the tenants of Clarity's culture, consistently optimizes business objectives and refines goals to promote client centric efficiencies. Dan’s core strength in team building and designing scalable, long term business strategies have proven to increase client care during periods of consistent growth.
Dan previously served as COO at Ventus Networks, a technology company providing intelligent infrastructure and secure financial frameworks to the telecommunications and financial sectors. Dan also served in the US Navy, retiring as Assistant Chief of Staff, Submarine Logistics, Northeast.
Dan is a graduate of the New School University, with a Bachelor of Science in Human Resource Management. He is also trained in Lean Six Sigma and holds an executive certification in Project Management.
Sarah joined Clarity as controller in August of 2015 after working for a number of years in the power generation and utility industry within a variety of roles after beginning her career in public accounting. After showing great leadership and proven knowledge in the space, she was promoted in August of 2016 to chief financial officer. She is responsible for managing the Finance and Accounting Teams and focusing on the accounting close process, financial reporting, accounting policy, internal controls, treasury, taxes, budgeting and forecasting for the company.
Most recently, Sarah served as the vice president and controller at EquiPower Resources Corp., a private equity owned power generation portfolio company. At EquiPower, Sarah was responsible for managing the company’s accounting function including the monthly, quarterly and annual close processes, technical accounting research, designing and implementing effective internal controls, establishing and maintaining the accuracy of financial reporting and managing the tax and treasury functions. Prior to EquiPower, Sarah held various management roles all of which focused on accounting, internal controls and financial reporting.
Sarah is a CPA and has a Bachelor of Science in Business Administration with a concentration in Accounting and a minor in Computer Information Systems from Bryant University.
Steve joined Clarity in August 2019, bringing a wealth of experience from 25+ years in the healthcare industry. Steve co-founded and led Sales for WayMark Associates, a provider of specialty payment integrity services to health insurance payers, later acquired by a national provider. He also spent almost ten years at Oxford Health plans (later acquired by UnitedHealthcare) where he focused on developing and leading multiple payment integrity audit programs as well as leading the fraud, waste, and abuse investigation division.
He was most recently the senior vice president and market lead in the Go to Market division of Cotiviti, a company providing payment integrity solutions to the health insurance industry. In that role he was responsible for client satisfaction and expansion growth for a client portfolio worth over $150 million in annual revenue. As our senior vice president of sales, Steve will be responsible for ongoing sales growth and client account management at Clarity.
He holds a Bachelor of Arts from Southern Connecticut State University.
Kathy joined the Clarity team in July 2011 as the director of client engagement bringing her experience in digital publishing and enterprise content management from The McGraw-Hill Companies. Her efforts for those companies resulted in more efficient content creation methods, work-flow processes, and product development and delivery opportunities.
In 2019, Kathy was promoted to the vice president of client engagement. In her role, Kathy oversees teams for sales engineering, client implementations, client maintenance, production support, and client experience. Additionally, she is responsible for governance, performance management, schedule management, risk, issue, scope management, resource management, and communications management of the company’s client facing initiatives.
Kathy is a graduate of Columbia University – School of Engineering and Applied Science where she earned a Bachelor of Science in Engineering and Management Systems. She is also a graduate of Providence College and holds a Bachelor of Science in Engineering and Physics Systems.
Amy joined the Clarity team in January 2014 as the director of human resources with a focus on enhancing the human resources foundation within the company. Prior to her arrival, she was the director of human resources for the Town of Madison where she spent three years responsible for recruitment, on-boarding, benefits, employee relations, compensation, classifications, and she negotiated five union contracts.
In 2019, Amy was promoted to vice president of human resources. She leads the teams that support the Clarity employees with payroll, benefits, training, recruitment, and administrative support. Additionally, she is responsible for Clarity’s community outreach division: Clarity for Charity.
Amy is a graduate of Western Michigan University and holds a Bachelor of Science in Social Psychology. She has spent over 25 years in human resources; the majority of her career has been in the healthcare field.
Rose joined Clarity in 2009 and brings over 20 years of expertise in customer experience to the organization with over a decade dedicated to the healthcare industry. Most recently, she was the director of training and client experience before being promoted to the director of national accounts in June of 2018.
As the director of national accounts, Rose is focused on largest healthcare organizations Clarity works with and acts as the primary liaison between the two entities. She manages strategic initiatives with each client and ensures team resources are leveraged to meet their needs. Rose also identifies opportunities for clients to develop their product portfolios in an effort to enhance their member communication and retention. She works with all facets within Clarity to ensure Clarity delivers the best quality products and service to their national accounts.
Her goal is to manage each touch point our national accounts experience in order to build a positive working relationship and maintain open communication between those accounts and Clarity.
Barnaby joined the Clarity team in June of 2015 bringing 20 years of experience in IT system and infrastructure management. Prior to Clarity, Barnaby held leadership positions ranging from small to large International multi-billion dollar corporations. Most recently, Barnaby worked at A+E Networks where he spent close to a decade designing, building and developing their infrastructure to support their domestic and international initiatives. Along with his team of engineers, Barnaby worked to streamline and increase efficiencies while developing company standards and best practices.
As director of information systems and security at Clarity Software Solutions, Barnaby provides leadership and expertise supporting the current and future growth of the technical foundation that Clarity’s product platform thrives on. In addition to overseeing all aspects of Clarity’s technology infrastructure operations, he also leads his team in the day to day support of all production platforms to ensure availability, integrity and confidentiality of the network, servers, telecommunication services and information.
Barnaby currently holds multiple technical certifications and degrees as well as a Bachelor of Fine Arts in Visual Communication.
Eric joined Clarity in November 2015 bringing over 25 years of experience in sales management within the financial service and software solution industries. Prior to his arrival, he successfully led numerous sales and AE teams at several financial industry companies, including COCC as the manager of sales support and operations, Fiserv, where he held the role of vice president of business development and alliances, and software startup Open Solutions, as vice president of sales and alliances.
While at Open Solutions Eric was primarily tasked with building a client base. He also contributed in the areas of product roadmap strategy and commercialization. Eric's efforts during his 19 year tenure included the negotiation of over 100 new business agreements and the management of dozens of alliance partnerships, which delivered over $120M in annual revenues.
As the director of sales at Clarity, Eric will lead a Sales Team of both inside and outside sales representatives, providing sales training, forecasting, strategy and relationship realization to exceed corporate sales goals and expand market share.
Eric is a graduate of the University of New Haven and holds a Bachelor of Science degree in Business Administration.
Sharon joined the Clarity team in August 2013 as an Operations Business Analyst. Prior to joining Clarity, she was an auditor for Ernst & Young and before that, a controller at an IT consulting firm, previously known as Command Systems. Through these experiences, Sharon gained valuable business knowledge in areas such as team work, analytics, problem solving, process and procedures.
In April, 2016, after being a valuable part of the Operations Team at Clarity for several years, she was promoted to the director of vendor management. She now oversees the Vendor Management Department in addition to continuing to focus on daily operations, process improvement and business intelligence.
Sharon has a Bachelor of Science Degree in Economics from Bates College and a Master of Science Degree in Professional Accounting from the University of Hartford.
Mary joined Clarity in May 2011 as a client experience manager bringing over 14 years of account management experience in business communication. In June of 2018, she was promoted to the director of client experience after excelling in her existing leadership role.
As the director of client experience, Mary manages several teams of client experience specialists focused on providing strategic support to numerous health plan clients throughout the U.S. She leads the client experience team in building long lasting partnerships with every client while overseeing the day-to-day operations of the team.
Prior to joining Clarity, Mary worked for RR Donnelley in an account management role supporting the sales team. She was primarily responsible for maintaining strong client relationships and worked closely with the technical and production teams to ensure her clients’ expectations were met.
Mary is a graduate of the Northeastern University and holds a Bachelor of Science degree in Education.
After starting with Clarity in 2013 as a business analyst, Alex has grown with the company, creating and developing important roles and teams to support Clarity’s continued success. A new role of sales engineer was created for and by Alex, eventually leading to his promotion to sales engineer manager where he was responsible for developing the first sales engineering team.
As director beginning in 2019, Alex is responsible for the governance, performance management, schedule management, risk, issue, scope management, resource management, and communications management of the company’s sales engineering and implementation initiatives.
Alex has a BS in Business Administration, Magna Cum Laude from Bryant University with a concentration in computer information systems and a minor in psychology.
When Jonathan joined Clarity in 2011 as a business analyst, he already had several years of experience in managing client implementations in the healthcare industry and had worked as an analyst with a UnitedHealth Group company business unit specializing in health care data warehousing and reporting.
In his role, Jonathan is responsible for facilitating open and effective communication across Clarity teams to support the existing client application. His team works in post-production maintenance, service requests, break-fix, and internal efficiency projects. Client Maintenance is made up of work intake analysts, business analysts, and software engineers dedicated to client-facing work requests and efficiency projects.
Jonathan has a Bachelor of Arts in Sociology with a minor in English from Quinnipiac University.
Michael jumped right in when he joined us in 2016, optimizing existing systems and designing next-generation platforms while maintaining Clarity’s build and release toolchain. Applying the hands-on knowledge from his 15-year tenure at IBM, he brought his experience with software architecture, automated test strategies, and CI/CD pipelines in support of Enterprise level SAAS offerings.
As a director, Michael is responsible for the coordination of software, infrastructure, security, and operations to continually improve Clarity’s platform and processes through the adoption of new technologies and industry standard best practices.
Michael has a BS in Management Information Systems from Worcester Polytechnic Institute.
Chris already had an impressive record of client success when he joined the Clarity team in January 2019. Over a 17-year career at Tangoe, Chris contributed to the creation and launch of valuable market-shaping products and service solutions, delivered to Fortune 2000 clients around the globe, helping clients manage over 40 billion dollars in fixed, mobile and cloud technology expenses.
At Clarity, Chris leads a team of product managers who passionately pursue healthcare communications and member engagement solutions. He is responsible for the strengthening and expansion of Clarity’s product portfolio, as well as Clarity’s future platform strategies. Chris is a relentless evangelist for the voice of the customer and continuously pursues ways to ensure Clarity products deliver maximum value.
Chris has a BS in Industrial Technology and Management from Keene State College.
Joe already had extensive experience leading teams in software-enabled private and public businesses when he joined Clarity in 2018. During his time at TriVIN, Inc., the company became the #1 provider of electronic motor vehicle registration and title solutions nationwide. Joe is skilled at providing digital solutions for multiple constituencies, as he did for COX Automotive, where he served dealers, consumers, manufacturers, and government entities.
In his role, Joe oversees a team of project and process professionals that lead and support complex IT projects. He is responsible for the maturation of Clarity’s project management methods, processes, and tools, leading strategic planning efforts and companywide initiatives and project work streams.
Joe earned an MS in Computer Science and Management and Product Development Entrepreneurship from Rensselaer Polytechnic Institute.
When Caroline joined Clarity in September 2014, she already had over ten years’ experience in the technology space, including as a program manager at Tangoe from their early startup stages in 2003 through their first public offering in 2011. She began her journey at Clarity as a production support manager, assigning resources and managing the internal ticketing system. In 2016, Caroline was promoted to production support and release manager, tasked with managing internal work while aligning with vital protocols.
After transitioning to a compliance and release manager, Caroline was promoted to director in early 2019. In that role she oversees and develops the compliance program at Clarity by internally educating and enforcing industry policies and procedures, as well as partnering with clients to ensure we collectively maintain a high standard of ethical and compliant business practices.