We produce and deliver member communications for payers that drive action within your membership.

by including relevant calls to action on enhanced ID cards and letters

with dynamic and personalized EOB messaging

by optimizing your welcome kits and member guides to encourage opt-ins

Each year, Clarity produces and delivers over 150M member communications for 100+ plans. Explore more:

Standard Welcome Letter
Optimized Welcome Letter

A Communication, Correspondence, and Engagement Platform

Exclusively serving the healthcare payer industry.

Clarity by the numbers…

Trusted by 100+ payer clients

150M+ member communications sent annually

99.8% on time or early delivery


"Clarity allows us to produce ID cards with integrated bar codes tying important member information right from the card into the claims process. This allows us to further improve our own customer experience."


"We found Clarity to be extremely supportive and professional from implementation to launch."


"Clarity has an easy-to-use application interface that will allow our team the flexibility to make changes to our SBC templates and content efficiently and cost effectively without having to involve either our own IT resources or Clarity’s."

Meet Our Leadership Team

Energized, progressive and cutting edge, we seek to lead and never settle.

Meet our Team

News & Insights

See All Insights
Health Plan Alliance Insider Summit 2023

Health Plan Alliance Insider Summit 2023

August 29-30, 2023 | Irving, Texas

August 24, 2023

The 2023 Insider Summit offers an unparalleled networking and collaborative experience designed exclusively for CEOs and C-level strategic executives who are part of the Alliance Insider community. This meeting brings payer solution provider executives together with regional health plan industry leaders for candid conversations about the current healthcare market, health plans’ strategic priorities and how […]

Think Regulated Documents Can’t Drive Engagement? Think Again!

August 11, 2023

In the realm of healthcare, extensive quantities of regulated and mandatory communications are regularly dispatched to members by healthcare payers. These communications include the distribution of Annual Notice of Change (ANOC) documents and 1095-B forms on a yearly basis, along with Explanation of Benefits (EOBs), invoices, letters, and provider directories, which are sent throughout the […]

Member Engagement Case Study Webinar

Member Engagement Case Studies and Insights

July 15, 2023

In today’s competitive healthcare payer landscape, understanding what engages your membership – and executing strategies to capture that engagement – are critical skill sets. Health plans that understand and effectively engage their members are more likely to see improved health outcomes, lower costs, higher retention, and increased satisfaction. But what strategies and tactics actually work […]

Questions? Let's Talk

This field is for validation purposes and should be left unchanged.