We produce and deliver member communications for payers that drive action within your membership.

by including relevant calls to action on enhanced ID cards and letters

with dynamic and personalized EOB messaging

by optimizing your welcome kits and member guides to encourage opt-ins

Each year, Clarity produces and delivers over 150M member communications for 100+ plans. Explore more:

Standard Welcome Letter
Optimized Welcome Letter

A Communication, Correspondence, and Engagement Platform

Exclusively serving the healthcare payer industry.

Clarity by the numbers…

Trusted by 100+ payer clients

150M+ member communications sent annually

99.8% on time or early delivery


"Clarity allows us to produce ID cards with integrated bar codes tying important member information right from the card into the claims process. This allows us to further improve our own customer experience."


"We found Clarity to be extremely supportive and professional from implementation to launch."


"Clarity has an easy-to-use application interface that will allow our team the flexibility to make changes to our SBC templates and content efficiently and cost effectively without having to involve either our own IT resources or Clarity’s."

Meet Our Leadership Team

Energized, progressive and cutting edge, we seek to lead and never settle.

Meet our Team

News & Insights

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Member Engagement for Dental Plans: Three Key Steps to Take For Success

May 30, 2022

Let’s be honest: There are some people that, even though they have a comprehensive dental plan, are sluggish to get to the dentist. However, there are ways dental plan providers can nudge members in the right direction and get them in the office. One strategy to consider is going beyond a touchpoint every six months […]

How Can I Consolidate My Healthcare Member Communications to Drive Engagement?

May 12, 2022

Healthcare member communications are essential for member engagement. Right off the bat, you want members to get everything they need in a seamless and convenient fashion. There’s a lot to communicate with members though, so how can you consolidate these crucial communications while still driving engagement? Read on to learn key strategies and takeaways for […]

Best Practices to Increase Benefit Engagement with Member Guides

April 20, 2022

The Member Guide offers a streamlined version of the traditional post-enrollment member kit and includes integrated ID cards. During this webinar we discuss how plans can streamline content and drive engagement all in one comprehensive booklet, using this opportunity to strategically drive participation in high priority initiatives such as portal registration, PCP selection, chronic condition management programs, and more.

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