Accelerate…

We produce and deliver member communications for payers that drive action within your membership.

by including relevant calls to action on enhanced ID cards and letters

with dynamic and personalized EOB messaging

by optimizing your welcome kits and member guides to encourage opt-ins

Each year, Clarity produces and delivers over 150M member communications for 100+ plans. Explore more:

Standard Welcome Letter
Optimized Welcome Letter

A Communication, Correspondence, and Engagement Platform

Exclusively serving the healthcare payer industry.

Clarity by the numbers…

Trusted by 100+ payer clients

150M+ member communications sent annually

99.8% on time or early delivery

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"Clarity allows us to produce ID cards with integrated bar codes tying important member information right from the card into the claims process. This allows us to further improve our own customer experience."

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"We found Clarity to be extremely supportive and professional from implementation to launch."

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"Clarity has an easy-to-use application interface that will allow our team the flexibility to make changes to our SBC templates and content efficiently and cost effectively without having to involve either our own IT resources or Clarity’s."

Meet Our Leadership Team

Energized, progressive, and cutting-edge, we seek to lead and never settle.

Meet the Team

News & Insights

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How Healthcare Payers Can Leverage CMS Changes to Innovate and Enhance Member Experience

July 21, 2025

The modern healthcare landscape is always evolving. As payers, you must be skilled at adapting to meet the needs of your members and to ensure timely compliance with shifting regulations.How are you preparing for the upcoming CMS changes around utilization management and unused supplemental benefits? They’re fast approaching, necessitating payers […]

Navigating CMS Requirements: Utilization Management & Unused Supplemental Benefits Notifications

On-Demand Webinar | Watch Now

April 29, 2025

Changes to the Centers for Medicare and Medicare Services (CMS) requirements take effect on January 1, 2026. These changes will impact how payers approach utilization management and supplemental benefits notifications. Approached with foresight, payers can effectively manage these mandates while enhancing the member experience. […]

Must-Have Member Experiences for 2025: Top 3 Priorities

March 18, 2025

Consumer choice in healthcare continues to expand. The Health Insurance Marketplace® saw record-breaking enrollment for 2025, and Medicare Advantage enrollment has consistently increased 7% to 8% each year. Additionally, individual coverage health reimbursement arrangements (ICHRAs) grew by 29% from 2023 to 2024, reflecting a shift in employer-employee healthcare arrangements. As more people explore their options, […]

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