Healthcare Insights

Browse our library of strategic healthcare insights, gain a deeper understanding of Clarity, and learn more about what we’re doing to stay ahead of the curve. View our healthcare business news to see how we’re simplifying healthcare communications.

How Healthcare Payers Can Leverage CMS Changes to Innovate and Enhance Member Experience

July 21, 2025

The modern healthcare landscape is always evolving. As payers, you must be skilled at adapting to meet the needs of your members and to ensure timely compliance with shifting regulations.How are you preparing for the upcoming CMS changes around utilization management and unused supplemental benefits? They’re fast approaching, necessitating payers [...]

Navigating CMS Requirements: Utilization Management & Unused Supplemental Benefits Notifications

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April 29, 2025

Changes to the Centers for Medicare and Medicare Services (CMS) requirements take effect on January 1, 2026. These changes will impact how payers approach utilization management and supplemental benefits notifications. Approached with foresight, payers can effectively manage these mandates while enhancing the member experience. […]

Must-Have Member Experiences for 2025: Top 3 Priorities

March 18, 2025

Consumer choice in healthcare continues to expand. The Health Insurance Marketplace® saw record-breaking enrollment for 2025, and Medicare Advantage enrollment has consistently increased 7% to 8% each year. Additionally, individual coverage health reimbursement arrangements (ICHRAs) grew by 29% from 2023 to 2024, reflecting a shift in employer-employee healthcare arrangements. As more people explore their options, […]

3 Experiences to Prioritize in 2025: Retaining Members Now that Open Enrollment is Over

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February 6, 2025

A seamless, individualized experience isn’t just a nice-to-have—it’s a must. Members expect convenient, user-friendly, and personalized experiences regardless of how they engage. If health plans don’t deliver, it can and will negatively affect member satisfaction and retention rates. Clarity simplifies meaningful member engagement. [...]

Clarity Unifies Security Standards with HITRUST r2 Certification Across Platforms and Facilities

The prestigious certification reinforces Clarity's commitment to cybersecurity and data protection

September 4, 2024

Madison, CT (September 4, 2024) – Clarity Software Solutions, Inc., a leader in healthcare communications and engagement, announced that its platforms across Clarity Software Solutions and Clarity Output Solutions achieved HITRUST r2 Certification. The HITRUST CSF r2 Certification is the most rigorous assessment available. It verifies that an organization meets stringent regulatory compliance and industry-defined […]

Healthcare Content Personalization: Five Strategies for Success

August 13, 2024

In today's digital age, personalized healthcare content is no longer a luxury but a necessity. With the vast amount of health information available online, health plans must prioritize personalizing their content to ensure that members receive accurate, relevant, and engaging information that caters to their unique needs. In this article, we will delve into five […]