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For Medicare Advantage plans, member communication and engagement are key to high marks in the Centers for Medicaid and Medicare Services’
Why are so many health plans investigating member engagement strategies? Google “customer engagement,” and you’ll get over 400 million hits. Forbes
The long-anticipated flood of Baby Boomers into the Medicare market is underway and health plans are benefiting in the short term
Every member touchpoint offers an opportunity for healthcare organizations to connect, engage and make members feel valued, driving health outcomes and
